Refund policy

Animal Supps Return Policy

We at Animal Supps are committed to ensuring you're fully satisfied with your purchase. Should you need to make a return, please follow the guidelines below:

Eligibility for Returns

  • Returns are accepted within 30 days of purchase or 5 days after delivery, whichever is longer.

  • Items must be unopened, in their original packaging, and include proof of purchase.

  • Returns are allowed for items that arrive damaged or have an expiration date within 30 days.

Non-Returnable Items

  • Food items and liquid products are non-returnable for health and safety reasons.

How to Start a Return

To initiate a return, please contact us at 856-839-4536 or email info@animalsupps.co. Returns should be sent to:

Animal Supps
3849 South Delsea Dr
Suite E000
Vineland, NJ 08360

Once your return is approved, we’ll provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at 856-839-4536 or info@animalsupps.co if your item is defective, damaged, or incorrect so we can make it right.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods

  • Custom or personalized items

  • Hazardous materials (e.g., flammable liquids or gases)

Note: We do not accept returns on sale items or gift cards.

Exchanges

For a quicker exchange, we recommend initiating a return for the item you no longer want. Once accepted, you may place a new order for the desired product.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved:

  • A refund will be issued to your original payment method within 10 business days

  • Refunds will exclude any original shipping charges and any return fees incurred

  • A 10% restocking fee will apply to all returned items

If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at 856-839-4536 or info@animalsupps.co.

If your return is due to refusal to pay international customs duties, the refund will only be issued if:

  • The item is returned to us within the eligible return window

  • The product is unopened and in original condition

  • All return shipping costs and import/export fees are covered by the customer

International Orders & Customs Duties

For international customers:

  • Customs duties, import taxes, and any applicable fees are the sole responsibility of the buyer

  • If duties were not collected at checkout, they will be charged by the carrier upon delivery

  • Animal Supps is not liable for any such charges and cannot reimburse or waive them

  • If you refuse to pay customs fees and the item is returned to us, you will only be eligible for a refund if all return policy conditions are met, including the 10% restocking fee and exclusion of all shipping/return fees

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
To qualify:

  • Items must be unused, in original condition, and in original packaging

  • Proof of purchase is required